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FAQ

How much does shipping cost?
 

Shipping by regular air mail, charge will be shown in your shopping basket before your checkout to payment.

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Can I order an out-of-stock item?
 
Yes, you may order item not in stock. It would take longer leadtime to deliver. In most case is 10 days more than normal.
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Does the shipping cost include local tax, import duties, and customs clearance cost?
 
The shipping cost does not cover any local taxes, import duties, or customs clearance costs levied by your government. The buyer is responsible for these import-related costs. Please check with your local customs office for more information.
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Do you offer alternate shipping methods?
 
FOB by sea / air is available for quantity purchase. Please contact sales@scent-drive.com for quotation.
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Can you ship my order using my courier account?
 
This is not an available option as standard delivery procedure is to be applied to all orders.
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When will the goods be delivered?
 
The goods will be shipped 10 to 15 business days after the payment has cleared. It will take another 10 to 15 business days for delivery.

A Shipping Confirmation e-mail will be sent to you upon your shipment has been dispatched. There are some rare instances where shipments will be held at Customs and this may prolong the delivery time. Please note that this is beyond our control.
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Which countries do you ship to?
 
We ship to most countries. If for whatever reason we cannot ship to your location, our Customer Service representative will contact you.
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Do you ship to P.O. Box Addresses?
 

No. Our shipping carrier does not ship to P.O. Box addresses.

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AromaUSB, Scent Drive are registered trademark of Debreu Limited.
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